Randy Torban | 336.264.0403 | randy@emergencyalertblog.com

What type of phone you need for Life Alert

As technology progresses, more and more people are opting for cell phones instead of home phones. This is a change from when people had both. If a person or his/her family is interested in Life Alert, or just about any other type of medical alert, there are two options:

  1. Standard home telephone line – Life Alert (as well as other medical alerts)¬†operates through the telephone line. When the Master Unit (Life Alert’s 2-way speaker) is connected in the home, it must be placed close to a telephone jack. The benefit is that in the case of a storm, hurricane, tornado, or other natural disaster, the landline telephone will still be working. This means that the member is still connected and protected – even if the power goes out. For places like Florida and California, which regularly deal with Mother Nature’s torment, a member without power can still reach Life Alert for 48 hours after the fact. I use these two states as examples, but please note that the 48 hour battery backup is included with all Life Alert packages in all 50 states.
  2. VOIP (Voice Over Internet Protocol)/Computer connection – Instead of spending extra money on a phone line that isn’t used too often, many people have switched their home phone lines to their computers, and have their phones through their cable connection. Life Alert will work with a phone line connected to a computer – such as Vonage. HOWEVER, it is important to note that because Life Alert is running through the cable lines in tis instance, and not the phone lines, the member is at the mercy of the cable company. If your cable goes out, so does your Life Alert.

NOTE: Life Alert does not work with Magic Jack or cell phones. But, a Life Alert customer service representative will be able to help find basic phone service for members in their areas in order to get the person protected.


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