Some people call Life Alert simply to have a brochure sent out to them. They aren’t interested in receiving a follow-up call from customer service. Well let me just say that the Life Alert brochure is very basic, includes no pricing, and leaves many questions to be answered. A phone call from a rep clears up any uncertainty, so just answer your phone or call me back!
I had already left Virginia from Wisconsin 4-5 messages by the time she picked up her phone yesterday. I introduced myself and asked if she was okay. “Virginia, you had called Life Alert over two weeks ago, and I have been leaving you messages,” I said. “Is everything alright?” Virginia told me that she was fine, and that she had gotten my messages. “I have your information Randy, and I didn’t call back because Life Alert seems too similar to a security system,” Virginia said. “I rent my apartment so I can’t make permanent changes.”
Slightly confused, I asked Virginia where she had gotten this information; it seemed she was misinformed. “Well I read through your brochure, and I just assumed from what I read that Life Alert would have to come in and install wiring and equipment in my apartment,” Virginia said.
Ah ha! I immediately recognized what was going on. “Virginia, please allow me to explain how Life Alert works, and you will see how different it is from a security system,” I said. So I went on to describe Life Alert, focusing on:
- Life Alert only being plugged into the phone jack, and everything else being wireless
- Life Alert enabling Virginia to take her button in the shower with her
- Life Alert being able to travel with Virginia, and even allowing her to easily take the equipment if she moved
- Live Alert protecting her from smoke and fire with the monitored smoke detector
- Life Alert will immediately send help if dispatchers could not hear her after about 30 seconds